Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within [30] days of the purchase date as covered within our 30-day money back guarantee. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at customercare@sanwellness.co to obtain approval and further instructions for your refund. Prepare the package by place the item securely in its original packaging and [include your proof of purchase / other], and mail your return to the following address:

Attn: Returns for Sān Welllness (your order number)

Hutch Logistics Ltd, 1 Atholl Road, Chelmsford, CM2 6TB

 

 

[Return shipping charges will be paid or reimbursed by us. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [5] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

  • Any product which the security seal has been broken, open or cut.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: customercare@sanwellness.co